Shipping & Returns

Deadlines

The delivery time for Spain varies from 2 to 7 working days depending on the day of the week that the purchase was made, as deliveries are only made from Monday to Friday. Our articles are sent by certified mail. www.correos.es

The orders are prepared at the moment that the payment has been confirmed and in the following schedule:

Monday to Friday from 9:00 to 16:00 h. Orders received outside these hours will be prepared the next working day. No deliveries are made on Saturdays, Sundays or public holidays.

Claim for undelivered orders

The consumer and / or user, after receiving an email stating that their order has been sent, if after a reasonable period of time they do not receive the product, they can contact customer service at +34 915 512 342 / +34 626 715 860 (WhatsApp) through the contact form or by mail: varicescero.com to clarify the cause of the delay.

Once the claim has been obtained, varicescero.com will contact the consumer and / or user in order to explain what happened and reach a resolution about what happened.

Ultimately, that VaricesCero does not manage to restore the shipment, it will proceed to send it again in the shortest possible time or if the consumer and / or user no longer wants the product, the amount paid will be returned in full.

Cancellations

If, once the purchase is made, you wish to cancel an order that has not yet been issued, it must be done as soon as possible in the “contact” section or in writing to the email address info@varicescero.com and telephone numbers +34 915 512 342 / +34 626 715 860 (WhatsApp) indicating the number of the order to be canceled.

Return Policy

The consumer and/or user will have a period of 30 calendar days from the date of receipt of the product to return it without the need to indicate the reason and without incurring any cost except for shipping costs which will be assumed by the consumer and/or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal and are expressly included in the Law in matters of consumers and users, which are:

  1. c) The supply of goods made to the consumer’s and/or user’s specifications or personalized.
  2. d) The supply of goods that may deteriorate or expire quickly.
  3. e) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  4. f) The supply of goods that after their delivery and taking into account their nature have been mixed in an inseparable way with other goods.

The return of the amount will be made by the same method of payment with which the user made the purchase.

The returned product must be in the same condition in which it was received, that is to say, in perfect condition and of course it cannot be damaged or with reliable evidence of use that would prevent the sale of the same product again. To send the product, it must be sent in appropriate packaging that protects it during the journey.

 

 

Procedure:

To exercise his right of withdrawal, the consumer and/or user has a period of 30 calendar days. To do so, they must complete the contact form or make another unequivocal statement indicating their decision to withdraw from the product.

Whether by one means or another, the communication should contain the following information:

  •        Identification data: full name and address
  •        Order number on the invoice sent along with the purchased good
  •        Description of the acquired good
  •        The willingness to drop the product.
  •        Date of communication
  •        If you send your request electronically, it must be signed or if it is by phone or WhatsApp must also send an email.

From the date on which you inform us of your decision to drop the product, the consumer and/or user has a period of 30 calendar days to return the purchased good to VaricesCero in perfect condition together with a copy of the purchase invoice.

VaricesCero will communicate without delay to the consumer and / or user by mail the acknowledgement of receipt of such withdrawal, with instructions for shipment by the consumer and / or user. Once the product has been received or the consumer and/or user has presented reliable proof of the return of the good, VaricesCero will deliver without undue delay the sums delivered by the consumer and/or user.

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