Terms and conditions of sale

These general conditions of sale apply strictly to all sales of products made by the online store varicescero.com

Any order made to the online store varicescero.com necessarily implies as an essential condition, determining and essential, the acceptance without reservations by the customer of the General Conditions of Sale of the online store varicescero.com in force on the day that the order is carried out.

In addition, the customer acknowledges that acceptance of these conditions will involve the application of these to the order to which they refer, as well as any subsequent order, except for those cases in which new conditions are brought to their attention by the online store varicescero.com. The fact that the online store varicescero.com doesn’t resort at a given time to any of these conditions can not be interpreted or equivalent to giving up recourse to them in the future or the past.

The interpretation and execution of the conditions, as well as all acts resulting from them, shall be subject to Spanish law unless there are public order provisions to the contrary.

Identities of the parties

On the one hand, karmen Pastora de Miranda (owner of the website https://varicescero.com) with ID number 40.924.989- P as the supplier of the products contracted by the consumer and/or user, with registered office in C/ Federico Moreno Torroba Nº1; esc.3; Madrid-Spain. Contact address info@varicescero.com and phone number + 34 915 512 342 – + 34 626 715 860 (WhatsApp)

On the other hand, the user, registered at varicescero.com and whose purpose is to be a consumer and / or user of the same and / or be informed of issues about varicose veins and return circulation. The consumer and / or user is responsible for the data provided to VaricesCero and therefore is responsible for the accuracy of the data provided in this web.

Prices

The transactions of varicescero.com are in Eu (Euro), the official currency of the EC.  Prices currently include VAT, applicable on the day of the order; any change in the VAT rate will be automatically applied to prices of products on sale in the online store varicescero.com

The object of the contract (description of products and services)

The object of the present contract is to regulate the existing relationship between VaricesCero and the consumer and/or user at the moment in which the latter gives his consent during the contracting process by accepting the corresponding box (a box which, before its acceptance, will inform about the present general conditions, the legal notice and privacy policy of the present web).

Forms of payment

When placing the order, the customers can freely choose to pay for the purchases they make in the online store by:

Bank transfer: the buyer to pay by this method must make a bank transfer (specified in the concept the reference of the order) within a maximum of 3 working days from the order. The company reserves the right to cancel the order if confirmation of the transfer after this period has not been received. The bank account will be shown to the customer at the time he chooses this payment method.

Cash on delivery: exclusively for the Spanish territory, with an additional cost of 12 Euros.

PayPal: For the consumer and/or user to be able to pay for their purchases through this system, they must have a PayPal account. For more information, please visit www.paypal.es.

By credit or debit card through the virtual TPV. Through this payment method, the buyer will have to provide his card number, expiration date and CVV number. In this case, your data will be encrypted and sent under a secure server to the bank’s virtual TPV. This procedure does not provide the card number to varicescero.com

Product

The online store varicescero.com reserves the right to modify the product range according to the manufacture.

If our product is not available as stock, on the product page the user can provide their email so that the entity can contact the user once the product is available via email.

Shipping and Returns

Deadlines

The delivery time for Spain varies from 2 to 7 working days depending on the day of the week that the purchase was made, as deliveries are only made from Monday to Friday. Our articles are sent by certified mail. www.correos.es

The orders are prepared at the moment that the payment has been confirmed and in the following schedule:

Monday to Friday from 9:00 to 16:00 h. Orders received outside these hours will be prepared the next working day. No deliveries are made on Saturdays, Sundays or public holidays.

 Free national and international shipping

  1. The purchased product will be delivered to the address indicated.     
  2. On Saturdays, Sundays and holidays there will be no exit or delivery of orders.
  3. The delivery will be made occasionally under the responsibility of www.correos.es
  4. An order is considered delivered at the moment the consumer signs the delivery receipt document.
  5. It is the customer’s responsibility to check the status of the goods when receiving them and to indicate any anomalies on the delivery note.
  6. Cash on delivery orders (only for the Spanish territory) have an additional supplement of 12 Eu.

Claiming undelivered orders

The consumer and / or user, upon receipt of an email that his order is sent, if after a reasonable time does not receive the product, he can contact customer service phones +34 915 512 342 / +34 626 715 860 (WhatsApp), through the contact form or mail: varicescero.com to know the cause of the delay.

Once obtained the claim, varicescero.com contact with the consumer and / or user to explain what happened and reach a resolution on what happened.

Ultimately, if VaricesCero is not able to restore the shipment, it will proceed to send it again as soon as possible or if the consumer and/or user no longer wants the product, the amount paid in full will be returned.

Cancellations

If once the purchase has been made, you wish to cancel an order that has not yet been dispatched, you must do so as soon as possible in the “contact” section or in writing to the e-mail address info@varicescero.com and telephone numbers +34 915 512 342 / +34 626 715 860 (WhatsApp) indicating the number of the order you wish to cancel.

Return Policy

The consumer and/or user will have a period of 30 calendar days from the date of receipt of the product to return it without the need to indicate the reason and without incurring any cost except for shipping costs which will be assumed by the consumer and/or user.

The following exceptions are established (among others) in the exercise of the right of withdrawal and are expressly included in the Law in matters of consumers and users, which are:

  1. c) The supply of goods made to the consumer’s and/or user’s specifications or personalized.
  2. d) The supply of goods that may deteriorate or expire quickly.
  3. e) The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  4. f) The supply of goods that after their delivery and taking into account their nature have been mixed in an inseparable way with other goods.

The return of the amount will be made by the same method of payment with which the user made the purchase.

The returned product must be in the same condition in which it was received, that is to say, in perfect condition and of course it cannot be damaged or with reliable evidence of use that would prevent the sale of the same product again. To send the product, it must be sent in appropriate packaging that protects it during the journey.

User registration

To browse in the online store and add products to the cart, you do not need to be registered. However, to make the purchase, you will need to register as a user. We will request your personal data to generate your customer file, such data will be protected under the provisions of Organic Law 3/2018, of Protection of Personal Data and guarantee of the digital rights.
With your user account, you will be able to make purchases and benefit from the discounts, promotions and gifts that we offer our customers.
In your account, you can check the history and details of your orders, your shipping addresses, your payment methods, your discount vouchers, etc.

Purchasing process

To buy in the online store varicescero.com will be required to be a registered user and over 18 years.
Add all the products you want in your cart, then to make the purchase click on “Confirm”. We will ask you for the shipping address and the customer address (you can use the same address for both).
You will then be asked to choose the type of shipping, these rates are calculated according to the delivery address provided, with the total weight of the package and the duration of the shipment (urgent or ordinary).
Finally, you will be asked to choose the payment method, either by bank transfer, PayPal, by credit or debit card, and cash on delivery. All 4 payment methods are secure.

Guarantees

The repair or replacement due to losses will have an additional cost. This free of charge will include the necessary expenses incurred to correct the non-conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.

The customer must send the defective goods by their means in order to process the warranty. Once the warranty has been received and approved, VaricesCero will proceed to replace the product by sending it to the customer, at the customer’s expense.

Contact

At any time you can contact us for more information or answer your questions, by telephone +34 915 512 342 / +34 626 715 860 or by email info@varicescero.com

The parties submit, at their choice, for the resolution of the conflicts, to the courts of the domicile of VaricesCero, renouncing to any other jurisdiction.

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